Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") governs payments made for Prime Membership on Pandal Sathi ("Pandal Sathi", "Platform", "we", "us" or "our").

By purchasing Prime Membership, you acknowledge that you have read, understood and agreed to this Policy together with our Terms & Conditions and Privacy Policy.

1. PRIME MEMBERSHIP

Pandal Sathi offers a paid membership known as Prime Membership.

Prime Membership is a one-time payment that grants the member access to eligible premium features, including:

• sending match requests;
• accessing chat functionality where the applicable match/connection requirements have been satisfied; and
• other Prime features expressly displayed on the Platform.

Prime Membership remains valid for one (1) year from the date of successful payment and activation.

For example, if Prime Membership is successfully purchased and activated on 10 October 2026, it will ordinarily remain valid until 9 October 2027, subject to the Terms & Conditions and this Policy.

2. ONE-TIME PAYMENT — NO AUTOMATIC RENEWAL

Prime Membership is purchased through a one-time payment.

It is not an automatically recurring subscription, unless Pandal Sathi expressly introduces such an option in the future and the user separately agrees to its applicable terms.

Accordingly, at the end of the one-year membership period:

• your Prime Membership will expire;
• you will not automatically be charged for another year; and
• if you wish to continue using Prime features, you may need to purchase a new membership at the price applicable at that time.

Pandal Sathi will not automatically debit your account for renewal unless you have expressly authorised an applicable recurring-payment arrangement.

3. MEMBERSHIP ACTIVATION

Prime Membership will ordinarily become active once:

1. the payment has been successfully completed;
2. the payment has been confirmed by Pandal Sathi and/or its payment service provider; and
3. Prime Membership has been activated on the member's account.

The one-year validity period begins from the applicable successful payment/activation date shown in your account or transaction record.

4. NON-REFUNDABLE MEMBERSHIP

Prime Membership is non-refundable.

Once payment has been successfully completed and Prime Membership has been activated, the membership cannot ordinarily be returned, cancelled for a refund, exchanged or refunded, regardless of whether the member uses some, all or none of the available Prime features.

This means that purchasing Prime Membership gives you the right to access the applicable Prime features for the membership period. It does not guarantee that you will actually use those features or achieve any particular result through them.

This provision is subject to any mandatory refund, consumer-protection or other statutory rights that cannot lawfully be excluded under applicable Indian law.

5. NO REFUND FOR NON-USAGE

No refund will ordinarily be provided merely because a member:

• did not use the Platform;
• did not use the chat facility;
• did not send match requests;
• did not use all available Prime features;
• stopped using Pandal Sathi;
• changed their mind after purchasing Prime;
• voluntarily deleted their account;
• became unavailable to use the Platform;
• purchased the membership but later decided it was no longer required.

The decision to purchase Prime Membership is the responsibility of the user.

Users should therefore review the membership features, price and this Policy carefully before making payment.

6. NO GUARANTEE OF MATCHES OR RESPONSES

Purchasing Prime Membership does not guarantee that:

• another member will accept your match request;
• another member will respond to you;
• you will receive match requests;
• another member will communicate with you;
• a conversation will continue;
• you will find a compatible person;
• you will establish a friendship or relationship;
• you will find a matrimonial partner;
• you will meet another member in person; or
• any particular relationship outcome will occur.

Pandal Sathi provides an online platform and communication facilities. It does not sell or guarantee successful relationships.

Accordingly, dissatisfaction with the number, quality or outcome of matches or communications does not ordinarily constitute grounds for a refund.

7. CHAT ACCESS

Prime Membership provides access to eligible chat functionality, but this does not necessarily mean that a Prime member can immediately communicate with every member on the Platform.

Chat functionality may depend upon the Platform's matching rules.

For example, where Pandal Sathi requires a match request to be accepted before chat becomes available, the other member must first accept the applicable request.

The purchase of Prime Membership does not override another member's decision regarding whether to accept a match request or communicate with you.

No refund will ordinarily be issued because another member declines, ignores, blocks or does not respond to a match request.

8. VOLUNTARY ACCOUNT DELETION

A member may choose to delete or close their Pandal Sathi account at any time, subject to the Platform's account-deletion procedures.

However, voluntarily deleting your account does not cancel the original Prime Membership purchase or create an entitlement to a refund.

If you delete your account before the end of the one-year Prime Membership period, any remaining unused membership period may be lost, subject to applicable law and the functionality offered by the Platform.

Users should therefore consider any remaining Prime Membership period before permanently deleting their account.

9. TERMINATION FOR VIOLATION OF TERMS

Pandal Sathi is intended to provide a respectful and safe environment for members.

If your account is suspended or permanently terminated because Pandal Sathi reasonably determines, following applicable review, that you have materially violated our Terms & Conditions, Community Guidelines, safety requirements or applicable law, you will not ordinarily be entitled to a refund for amounts already paid, to the extent permitted by applicable law.

Violations may include, without limitation:

• harassment;
• abusive behaviour;
• obscene or inappropriate communication;
• unwanted sexual advances;
• threatening another member;
• stalking or intimidation;
• impersonation;
• creating a fake profile;
• intentionally providing materially false information;
• fraudulent activity;
• attempting to obtain money from another member through deception;
• sending spam;
• misuse of another member's personal information;
• uploading unlawful content;
• misuse of the chat system;
• attempting to compromise the Platform;
• other serious or repeated violations of our Terms & Conditions.

If an account is validly terminated for such conduct, any unused portion of the Prime Membership may be forfeited, to the extent permitted by applicable law.

10. NO REFUND FOLLOWING VALID ACCOUNT TERMINATION

Where an account has been terminated because of a material violation attributable to the member, the fact that part of the one-year Prime Membership period remained unused will not ordinarily create a refund entitlement.

For example, if a member purchases Prime Membership and their account is subsequently terminated for serious harassment or fraudulent conduct, the member cannot ordinarily demand a proportionate refund simply because several months remained on the membership.

This provision applies subject to mandatory rights and remedies available under applicable Indian law.

11. PAYMENT FAILURE

A payment attempt may occasionally fail because of:

• bank rejection;
• UPI failure;
• payment gateway error;
• network interruption;
• insufficient funds;
• payment authentication failure;
• technical problems.

If payment fails and no amount is successfully collected, Prime Membership will not ordinarily be activated.

The user may attempt payment again.

12. MONEY DEBITED BUT MEMBERSHIP NOT ACTIVATED

If money has been successfully debited from your account but Prime Membership has not been activated, please do not immediately make repeated payments.

First check whether the transaction is shown as:

• successful;
• pending;
• failed; or
• reversed.

If your account has been charged and Prime Membership remains inactive after a reasonable processing period, contact Pandal Sathi support with your transaction details.

We will investigate the payment with the relevant payment service provider.

If Pandal Sathi successfully received the payment, we may activate the membership.

If the transaction failed but your bank temporarily debited the amount, the amount may be automatically reversed by the bank/payment provider according to its processing timelines.

13. DUPLICATE PAYMENTS

The non-refundable nature of Prime Membership does not mean that Pandal Sathi intends to retain an accidental duplicate payment.

If, because of a genuine technical or payment-processing error, you are successfully charged more than once for the same Prime Membership purchase, please contact us.

After verification, an unintended duplicate charge may be refunded or otherwise appropriately resolved.

This does not apply where the user intentionally purchased separate eligible services or memberships.

14. TECHNICAL ERROR ATTRIBUTABLE TO PANDAL SATHI

If a payment is successfully received but Prime Membership cannot be provided because of a material technical error attributable to Pandal Sathi, we will first make reasonable efforts to:

• correct the problem;
• activate the membership;
• restore access; or
• otherwise provide the purchased service.

If the purchased service cannot reasonably be provided, the transaction may be reviewed for an appropriate remedy, including a refund where required by applicable law.

15. UNAUTHORISED TRANSACTIONS

If you believe that a Prime Membership was purchased using your payment method without your authorisation, you should contact:

1. Pandal Sathi support; and
2. your bank, UPI provider, card issuer or applicable payment provider

as soon as reasonably possible.

Pandal Sathi may investigate the transaction and may request reasonable information necessary to verify the claim.

Fraudulent claims of unauthorised payment may result in account action and other appropriate measures.

16. PAYMENT GATEWAY

Payments for Prime Membership may be processed through third-party payment service providers.

Pandal Sathi may therefore not directly control all aspects of:

• payment authorisation;
• bank processing;
• UPI processing;
• card processing;
• payment reversals;
• settlement times;
• refund-credit times.

Where a refund or reversal is legitimately due and initiated, the time required for the amount to appear in the user's account may depend on the relevant bank or payment provider.

17. REFUND REQUESTS

Where you believe that you qualify for an exception under this Policy, such as an accidental duplicate charge or payment received without membership activation, contact:

Refund/Payment Support: refunds@pandelsathi.com

Please provide:

• your registered name;
• registered email address or mobile number;
• transaction ID;
• date of payment;
• amount paid;
• payment method;
• description of the problem; and
• relevant transaction screenshot or receipt, where available.

For your security, never send your password, OTP, CVV, UPI PIN, banking password or complete debit/credit card credentials to Pandal Sathi support.

18. REVIEW OF REFUND REQUESTS

Submitting a refund request does not automatically mean that the request will be approved.

Pandal Sathi may review relevant information including:

• payment records;
• transaction status;
• membership activation date;
• account status;
• technical logs;
• duplicate-payment records;
• reason for account termination, where applicable;
• other information reasonably necessary to investigate the request.

We may request additional information where necessary.

19. APPROVED REFUNDS

Where a refund is approved under an applicable exception or required by law, Pandal Sathi will ordinarily attempt to return the amount through the original payment method, where technically possible.

Actual credit timelines may depend upon the bank, card issuer, UPI service, payment gateway or other payment provider.

20. MEMBERSHIP IS NON-TRANSFERABLE

Prime Membership is associated with the account for which it was purchased.

Unless Pandal Sathi expressly permits otherwise, membership:

• cannot be sold;
• cannot be transferred to another user;
• cannot be exchanged for cash;
• cannot be transferred to another profile;
• cannot be assigned to another individual.

21. EXPIRY OF PRIME MEMBERSHIP

Prime Membership expires after one year from the applicable successful payment/activation date.

Unused days, match requests, chat access or other Prime benefits do not have a cash value after expiry.

No refund or monetary credit will ordinarily be provided for unused membership benefits when the one-year membership period expires.

22. CHANGES TO MEMBERSHIP PRICE

Pandal Sathi may change the price of Prime Membership for future purchases.

A price change will not ordinarily result in an additional charge to an already purchased one-year membership.

Likewise, if the price of Prime Membership is subsequently reduced or offered at a promotional price, an existing member will not ordinarily be entitled to a refund of the difference.

23. PROMOTIONAL PRICING

Pandal Sathi may occasionally offer:

• introductory pricing;
• promotional discounts;
• coupon codes;
• festival offers;
• limited-time discounts.

Promotional prices may be subject to separate eligibility requirements and validity periods.

A member who purchased Prime Membership before a promotional offer will not ordinarily be entitled to retrospectively claim the promotional price or a refund of the difference.

24. CONSUMER RIGHTS

Nothing in this Refund & Cancellation Policy is intended to remove, waive or restrict a right or remedy that cannot lawfully be excluded under applicable Indian law.

The statement that Prime Membership is non-refundable applies subject to such mandatory statutory rights.

This means, for example, that the Policy does not prevent appropriate resolution of a genuine duplicate charge, a payment collected where the purchased service was not provided, or another circumstance in which a remedy is legally required.

25. FRAUDULENT REFUND CLAIMS AND CHARGEBACKS

Members must not knowingly submit false information in order to obtain a refund.

Members must also not intentionally misuse payment disputes or chargeback procedures after legitimately purchasing and receiving access to Prime Membership.

Pandal Sathi may provide relevant transaction and membership records to a payment provider, bank or other authorised institution when responding to a legitimate payment dispute.

Nothing in this section prevents a member from exercising a lawful right to dispute an unauthorised, duplicate or erroneous transaction.

26. RELATIONSHIP WITH TERMS & CONDITIONS

This Refund & Cancellation Policy forms part of the terms governing your use of Pandal Sathi.

It should be read together with the:

Terms & Conditions

Privacy Policy

Community Guidelines

Safety Guidelines

If your account is suspended or terminated, the applicable provisions of the Terms & Conditions and this Policy will apply.

27. CHANGES TO THIS POLICY

Pandal Sathi may update this Refund & Cancellation Policy from time to time to reflect changes in:

• membership features;
• payment methods;
• Platform functionality;
• business practices;
• legal or regulatory requirements.

The latest version will be displayed on the Platform with its applicable Last Updated date.

Changes will not be used to retrospectively remove rights that cannot legally be removed.

28. GOVERNING LAW

This Policy shall be governed by and interpreted in accordance with the laws of India.

Nothing contained in this Policy shall restrict any mandatory rights available to consumers under applicable Indian law.